At Evolution Professional Equipment, we strive to provide our customers with high-quality products and exceptional service. We understand that sometimes a return or refund may be necessary. This Refund Policy outlines the guidelines and procedures for requesting a refund for purchases made through our website.
1. Eligibility for Refunds:
• We accept refund requests for products purchased directly from Evolution Professional Equipment’s website within 30 days of the original purchase date.
• To be eligible for a refund, the product must be in its original condition, unused, and in the original packaging.
2. Refund Process:
• To initiate a refund request, please contact our customer support team via email at email@example.com or through our website’s contact form. Provide your order details, including the order number and reason for the refund request.
• Our customer support team will review your request and respond to you within 24 hours with further instructions.
• If your refund request is approved, you will be provided with a return merchandise authorization (RMA) number and instructions on how to return the product.
• The customer is responsible for shipping the product back to Evolution Professional Equipment. We recommend using a traceable shipping method to ensure the safe return of the item.
• Once we receive the returned product and confirm its eligibility for a refund, we will initiate the refund process.
• Refunds will be issued in the original form of payment used during the purchase. Please note that it may take a few business days for the refund to be processed and reflected in your account.
3. Non-Refundable Items:
• Certain items are not eligible for refunds. These include:
• Products that are damaged, used, or not in their original condition.
• Products purchased from third-party sellers or distributors.
• Gift cards or promotional vouchers.
• Downloadable software, digital products, or any items with non-refundable licenses.
4. Damaged or Defective Products:
• If you receive a damaged or defective product, please contact our customer support team immediately. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund, depending on the circumstances.
5. Shipping Costs:
• Shipping costs are non-refundable, except in cases where the return is due to an error on our part or a defective product. Please note that this refund policy applies only to purchases made directly through our website. If you purchased an Evolution Professional Equipment product from a third-party retailer or distributor, please refer to their respective refund policy.
We reserve the right to amend this refund policy at any time without prior notice. Any changes to the policy will be updated on our website.